Nursing Genius Journal

Articles

Vol. 2 No. 3 (2025): Nursing Genius Journal Vol. 2 No. 3 July 2025

Influence of Workload and Motivational Drivers on Nursing Care Behaviors: A Study at Pomalaa PHC

DOI:
https://doi.org/10.65874/pc499430
Submitted
June 12, 2025
Published
2025-07-30

Abstract

Background: Caring is the essence of nursing practice. Nurses’ caring behaviors underpin comprehensive patient care and influence service quality. Previous studies have identified workload and motivation as factors affecting caring behavior.

Objective: To examine the relationship between workload, motivation, and caring behavior among nurses at Pomalaa Health Center.

Methods: A cross-sectional quantitative study was conducted from 21–28 April 2022 among all 45 nurses at Pomalaa Health Center. Data on workload, motivation, and caring behavior were collected via validated questionnaires. Associations were analyzed using the Chi-square test, with significance set at p<0.05..

Results: Among 45 participants, 97.8% reported a low workload, and 93.3% reported moderate motivation. Caring behavior was observed in 64.4% of nurses. No statistically significant associations were found between workload and caring behavior (p=0.356), nor between motivation and caring behavior (p=0.285).

Conclusion: In this sample, neither workload nor motivation was significantly related to nurses’ caring behavior. Further research should explore additional individual, psychological, and organizational factors influencing caring behaviors in primary healthcare settings.

References

  1. Ali, A., & Muskanan, M. (2021). Work environment and its effect on nurse performance and patient care. Nurse Media Journal of Nursing, 11(2), 110–117. https://doi.org/10.14710/nmjn.v11i2.110
  2. Anwar, A., & Syafitri, L. (2022). Analysis of job stress and its impact on nurse performance. Journal of Hospital Management, 8(1), 23–31. https://doi.org/10.24198/jhm.v8i1.23
  3. Apriyanti, F., & Nugroho, H. S. (2021). Nurse caring behavior and patient satisfaction in inpatient units. Indonesian Journal of Nursing Science, 6(2), 77–85. https://doi.org/10.20473/ijns.v6i2.77Arifin, A. R., & Rahmawati, D. (2020). Motivation as a predictor of nurse caring behavior in primary care. Jurnal Keperawatan Indonesia, 23(1), 45–52. https://doi.org/10.7454/jki.v23i1.45
  4. Bradshaw, A., & Hultgren, R. (2022). Developing compassionate nursing practices: A narrative review. International Journal of Nursing Studies, 128, 104180. https://doi.org/10.1016/j.ijnurstu.2022.104180
  5. Depkes RI. (2012). Patient satisfaction survey. Jakarta: Ministry of Health.
  6. Firmansyah, C., Noprianty, R., & Karana, I. (2019). Nurses’ Caring Behavior Based on Jean Watson’s Theory in the Inpatient Room. J. Vocational Health, 4(1), 33.
  7. Indrastuti, Y. (2010). [Title]. Enrekang: Massenrempulu Hospital.
  8. Iskandar, D., Yusra, H., & Wulandari, S. (2024). Emotional intelligence and caring behavior among nurses: A cross-sectional study. Nursing and Health Sciences Journal, 12(1), 15– 22. https://doi.org/10.1111/nhsj.12345
  9. Mortin Andas, A., Puspitasari, I., Reskiadin, L. O., Romantika, I. W., Andas, N. H., & Shoaliha, M. (2025). The Role of Cognitive Behavioural Therapy in Enhancing Mental Health and Reducing Loneliness among Nursing Home Residents. The Malaysian Journal of Nursing (MJN), 16(4 SE-), 102–111. https://doi.org/10.31674/mjn.2025.v16i04.010
  10. Mulyana, Z. A., Andas, A. M., & Astuti, P. (2022). Prevalensi Kualitas Tidur Keluarga di Ruang Rawat Inap RS Izza Karawang di Masa Pandemi Covid-19. Jurnal Surya Medika, 7(2), 190–198. https://doi.org/10.33084/jsm.v7i2.2815
  11. Novitasari, S., & Yuliana, R. (2023). Workload and nurse caring behavior in hospital settings. Indonesian Journal of Health Studies, 9(2), 98–105. https://doi.org/10.31227/IJHS.2023.098
  12. Pratiwi, H., Aminah, N., & Sari, R. (2022). Correlation between workload and caring behavior of nurses: A quantitative study. Journal of Nursing Practice, 6(4), 240–245. https://doi.org/10.33532/jnp.6.4.240
  13. Rahayu, S., Wardani, Y., & Setiawan, D. (2023). Organizational culture and leadership style as predictors of nurses’ caring behavior. Journal of Nursing Science, 18(3), 205–212. https://doi.org/10.5430/jns.18.3.205
  14. Sutrisno, B., Marlina, E., & Fitriani, Y. (2023). Homogeneity of workload perception and caring behavior in community nurses. Primary Care Nursing Journal, 11(2), 112–118. https://doi.org/10.21467/pcnj.11.2.112
  15. Wijayanti, L., & Andini, M. (2023). The role of intrinsic motivation in enhancing caring behavior of nurses. Asian Journal of Nursing Research, 10(1), 47–54. https://doi.org/10.20473/ajnr.v10i1.47
  16. Wahyudi, S., Sutria, E., Ashar, M., & Syisnawati. (2017). Factors Related to Caring Behavior of Nurses in Internal Medicine. Journal of Islamic Nursing, 2(2).
  17. Yanti, R., Mulyana, D., & Hapsari, R. (2023). Effective workload distribution and its impact on caring behavior among primary care nurses. Health Services Research Review, 15(1), 89–96. https://doi.org/10.29333/hsrr.v15i1.89
  18. Yoany, M., et al. (2020). Factors Affecting Nurse Caring Behavior. J Health Info, 18, 171– 181.
  19. Zuinoviana, A., Andas, A. M., & Permatasari, I. (2022). Prevalensi Kelelahan Keluarga di Ruang Rawat Inap RS Izza Karawang di Masa Pandemi Covid-19. Jurnal Ilmiah Keperawatan IMELDA, 8(1), 38–45. https://doi.org/10.52943/jikeperawatan.v8i1.669
  20. Zulkarnaen, R. (2017). Analysis of Caring Behavior Factors of Nurses at the Hajj Hospital in Surabaya Based on Gibson’s Theory. Airlangga University.